A. Lock Pon supports most Japanese, European, and Korean vehicles.However, depending on the model year or trim level, some vehicles may not be supported.Please feel free to contact us to check your vehicle's compatibility!
A. Lock Pon operates mainly within Christchurch, with call-out fees divided into four zones.
By using a zone-based system instead of calculating by distance, we maintain fair and consistent pricing — even if our base location changes.
In some cases, you might feel it’s “cheaper even though farther” or “more expensive even though closer,”
but our goal is always to provide fair service overall.
A. It depends on the type of service and the condition of the vehicle, but here’s a general guide:
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Spare key duplication: around 20–30 minutes
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All keys lost or key cylinder repair: typically 1–2 hours
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Battery jump-start or replacement: usually done in about 15 minutes
A. Yes, that’s possible!
For services like remote battery replacement or spare key duplication,
if your car can be driven, you're welcome to visit the Lock Pon service vehicle.
This can help you avoid the call-out fee.
Please contact us in advance, as bookings may be limited depending on availability.
A. In some cases, we may not be able to provide service due to specific parts or equipment limitations.
If that happens, we’ll do our best to support you by referring a trusted local specialist.
A. We accept cash, bank transfer, and EFTPOS (card payments).
Please make payment on-site after the service is completed.
A. Our regular hours are 9:00 am – 7:30 pm
(10:00 am – 2:00 pm on public holidays),
but we may be able to assist outside of these hours depending on the situation.
Please contact us by text or email to check availability.
A. There is no cancellation fee.
If you need to cancel or reschedule, please do not use the contact form —
instead, contact us directly by text or email as early as possible.
Text : 02108960271
Email : lock.pon.chch@gmail.com
A. For urgent requests, please select
“Please come as soon as possible (emergency request)” in the contact form.
Alternatively, you can reach us directly via text or email for a faster response.
Text : 02108960271
Email : lock.pon.chch@gmail.com